Privacy Policy
Effective Date: Fast January 2025
Last Updated: 1st March 2025
Welcome to Export Cap Zone (“Company,” “we,” “us,” or “our”). This Privacy Policy describes how exportcapzone.com (the “Site”) collects, uses, and protects your personal information when you visit, interact with, or make a purchase from our Site.
By accessing or using our Site, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with any part of this policy, please do not use our services.
1. Information We Collect
1.1 Personal Information You Provide
When you register an account, place an order, or contact us, we may collect the following information:
- Full name
- Phone number
- Email address
- Shipping and billing address
- Demographic details (such as ZIP code)
- Any other information you provide voluntarily
1.2 Information Collected Automatically
When you visit our Site, certain information is collected automatically, including:
- IP address and geographic location
- Browser type and version
- Device type and operating system
- Date, time, and duration of visit
- Pages viewed and interactions on the Site
- Referring website (if applicable)
We may use Google Analytics and other tracking tools to analyze user behavior and improve our services. This data is collected anonymously and is not linked to your personal identity.
2. How We Use Your Information
We use the collected information for various purposes, including but not limited to:
- Processing and fulfilling orders
- Managing your account and customer support inquiries
- Sending order confirmations, updates, and promotional offers (with consent)
- Improving our website functionality and user experience
- Preventing fraudulent activities and ensuring website security
- Complying with legal obligations and regulations
3. Payment Information
We currently offer Cash on Delivery (COD) as the only payment method. This means we do not collect or store any credit card or banking details. However, we collect:
- Your shipping address
- Contact details
This information is used solely to process and verify your order.
4. Information Sharing & Disclosure
We do not sell, trade, or rent your personal information to third parties. However, we may share your data under the following circumstances:
- Service Providers: We may share information with third-party logistics and delivery partners to fulfill your orders.
- Legal Compliance: If required by law, we may disclose your personal data to authorities.
Business Transfers: In case of a merger, acquisition, or asset sale, your data may be transferred as part of the business transaction.
5. Cookies & Tracking Technologies
Our Site uses cookies and similar technologies to enhance your browsing experience.
5.1 Types of Cookies We Use
- Essential Cookies: Necessary for website functionality (e.g., login, checkout).
- Analytical Cookies: Help us understand visitor behavior (e.g., Google Analytics).
- Marketing Cookies: Used by advertising partners to display relevant ads.
You can manage cookie preferences through your browser settings. Disabling cookies may affect website functionality.
6. Data Security
We implement industry-standard security measures to protect your personal data from unauthorized access, loss, or misuse. However, no online transmission or storage is 100% secure. You are responsible for maintaining the confidentiality of your account details.
7. Your Rights & Choices
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access: Request a copy of your stored data.
- Correction: Update or correct your information.
- Deletion: Request data removal (subject to legal limitations).
- Opt-Out: Unsubscribe from marketing communications.
To exercise any of these rights, please contact us using the details below.
8. Third-Party Links & Services
Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their policies before sharing your information.
9. Updates to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of the Site after changes are posted constitutes acceptance of the updated policy.
10. Contact Information
If you have any questions or concerns about this Privacy Policy, please contact us:
Email: support@exportcapzone.com
Phone: +880 1723488480
Address: Shop 269-270, Level-2, Muktobangla Shopping Complex, Mirpur-1, Dhaka, Bangladesh